Live answering services.

Turning your business phone into a customer-acquiring, client-impressing machine with Ruby’s live virtual answering services.

Ruby is not your average answering service.

Every answering service answers phone calls on behalf of another business. But only Ruby takes call answering a step further.

We’re the real, live, connection-making, customer-impressing, extension to your in-house team. Our virtual receptionists answer and transfer calls, provide FAQs, take messages, and focus on maximizing customer satisfaction—and we sound like we’re right in your office!

Try Ruby Risk-Free

How Ruby works.

1

We say hello to your caller with a customized greeting. “Thank you for calling ABC Company, how may I help you today?”

2

Based on your customized call-handling instructions, we either forward the call to you, take a message, or send the caller to voicemail.

3

When the call is complete, the receptionist sends an email, text, or app notification with the caller’s message and any relevant details.

4

We can engage your callers in other ways including answering FAQs, scheduling appointments and completing short intake forms.

Real people in the people business.

Ruby’s awards, recognition, and unprecedented growth all come down to one thing: our culture of people-powered goodness.

Hello, I’m Cameron.

Why Ruby?

ruby blue ribbon service

We’ll make you sound great.

Our 100% US-based call answering services specialize in making the most out of every customer conversation.

Full-time to just sometimes.

Ruby can work as an extension of your team from full-time call answering to backup and fill-in support.

Your business, your number.

We can work with your existing phone number. Or, keep your personal number private with a custom, Ruby-hosted number.

Live call answering.

Ruby’s got you covered with live answering ’round the clock. No matter where you are, we’re picking up 24/7/365.

The ultimate guide.

Discover how Ruby’s live virtual answering service helps you turn your callers into customers.

You’ll the Ruby app.

Send calls to Ruby, straight to you, or any other number you choose with Call Forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.

Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.

Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.

Show your business number as your caller ID when you make calls from the app, send and receive text messages, and keep your personal number private.

Work from anywhere, never miss an opportunity, and make a great impression.

Ruby mobile app dashboard showing options to hold calls, change call handling instructions, check activity, and more
Ruby mobile app screen showing call, text, and voicemail activity
Ruby mobile app screen showing text conversation with client
Ruby mobile app screen showing usage and billing activity

The proof is in your bottom line.

Discover the ROI of making connections with Ruby in our ebook or a customer story.

TRUSTPILOT

4.7
TrustScore

431 Reviews

Numbers don't lie

+20%

boost in new business leads.

10 hrs+

of distraction-free time gained back each month

10%

increase in customer happiness.

*As reported by a majority of respondents to Ruby’s February 2019 Customer Survey

Money-Back Guarantee

Try Ruby on for size. If we don’t win you over in 21-days, you can walk away like it never happened.

*For more information view our Terms of Use and you can always reach us by email at hello@ruby.com. *Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service, please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. First time users only.

Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.