Live Virtual Reception & Chat Support for Healthcare

Elevating client experiences from “hello.”

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No missed opportunities.

Ruby’s services are available 24-hours a day, seven days a week, 365 days a year to offer support and answer non-medical questions.

ringing phone

“On hold” is history.

Our live Virtual Receptionists and Chat Specialists collect intake when your team is busy with patients. We’ll get the details to you quickly!

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Receptionist backup.

With the Ruby app, you can update your status on the fly. Our receptionists hold calls, route them to your office, or record messages!


Our business’s best months have been since starting with their service. The team is an absolute pleasure to work with and they go above and beyond. Highly recommend!

Dr. Ben Fishbein, Fishbein Orthodontics

Try Ruby Risk-Free

Cozy dental clinic office

Private and secure.

Our HIPAA compliant team of virtual receptionists are available when you can’t be. We take calls, gather intake, and create an atmosphere of quality care on your behalf.

100% US-based chat professionals.

Ruby HQ is located in the USA, in offices across the country. Our chat specialists engage your website visitors, protect their privacy, and help you earn trust with your patients, one chat at a time.


Experience Ruby!

The best thing about Ruby is the hundred little things we do, every day. You can take our receptionist services for a test drive, absolutely free, and experience the Ruby difference firsthand!

Customer Success Stories

Hear how our customers leverage Ruby’s services to take their businesses to the next level.



431 Reviews

Numbers don't lie


boost in new business leads.

10 hrs+

of distraction-free time gained back each month


increase in customer happiness.

*As reported by a majority of respondents to Ruby’s February 2019 Customer Survey

You’ll the Ruby app.

Send calls to Ruby, straight to you, or any other number you choose with Call Forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.

Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.

Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.

Show your business number as your caller ID when you make calls from the app, send and receive text messages, and keep your personal number private.

Work from anywhere, never miss an opportunity, and make a great impression.

Ruby mobile app dashboard showing options to hold calls, change call handling instructions, check activity, and more
Ruby mobile app screen showing call, text, and voicemail activity
Ruby mobile app screen showing text conversation with client
Ruby mobile app screen showing usage and billing activity

We’re in it for you to win it.

Live Virtual Receptionists

24/7 Live Chat

Try Ruby Risk-Free

Call and talk to a live Virtual Receptionist. Hear why 10,000+ companies Ruby.

Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.