Ruby Legal Hub

Let’s make this easy.

Every once in a while, you need to dig down deep into the details. For the moments that call for getting granular, we welcome you to our Legal Hub. From your privacy to our Terms of Use, it’s all here for you!


In the event that you are unable to find what you are looking for, please reach out to us at and we will do our very best to help!

For Everyone


Frequently asked questions about Ruby’s services.

Terms of Use

The legal agreement that governs your use of Ruby’s services. Please review our Terms of Use before using our services and check back frequently to understand your agreements and obligations related to using the services.

Privacy Notice

Explains how Ruby collects and uses your personal information, your privacy rights and how to exercise them..

Cookie Notice

Explains how Ruby uses cookies and your options to control how cookies interact with your device.

Privacy Preference Center

A one-stop shop to confirm your cookie preferences or ask us questions.

Do Not Sell My Personal Information

Allows California residents to opt-out of Ruby using their personal information in ways that meet the CCPA’s broad definition of “sale” or sharing their personal information for cross-contextual behavioral advertising purposes.

Consumer Privacy Request

Submit a request to exercise your privacy rights.

For Customers

Data Processing Agreement

A legal agreement between you as a customer and Ruby as your service provider or processor. The DPA sets out how Ruby may access and use your data while providing our services to you. Please review the Data Processing Agreement before signing up for our services and check back frequently to understand our legal obligations to our customers.

Data Security Statement

Describes Ruby’s data security practices to give you confidence in how we secure the data you entrust to us.

For customers that are covered entities under Health Insurance Portability and Accountability Act of 1996 (HIPAA), a required legal contract that establishes Ruby as a business associate to the covered entity.

Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.